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3.4 | 143 Reviews

20 Cu. Ft. Counter Depth Side-by-Side Refrigerator with Exterior Ice and Water Monochromatic Stainless Steel

KitchenAid KRSC500ESS

Features

  • Preserva® Food Care System
  • Counter-Depth
  • Professionally-Inspired Design
  • In-Door-Ice® System

Quick Specs

  • Type: Refrigerator
  • Style: Freestanding
  • Has Freezer: Yes
  • Configuration: Side By Side
  • Width: 35 1/2"
  • Height: 69"
  • Depth: 29 3/4"
  • Energy Star Rated: No
  • Refrigerator Size: 19.9 (cu. ft.)
  • Icemaker: Yes
  • Dispenser: Yes
  • Counter Depth: Yes
  • WiFi Connected: No

See More

 

Preserva® Food Care System Two independent cooling systems provide a dedicated refrigeration unit to help keep food fresh longer, and a separate system for frozen food. The FreshFlow Air Filter helps minimize odors while the FreshFlow Produce Preserver helps delay over-ripening.

Counter-Depth Gives the high-end custom kitchen look of a built-in refrigerator.

Professionally-Inspired Design Combines a bold blend of professionally-inspired styling with sleek touches for the home. This beautiful side-by-side refrigeration unit features Satin Textured Handles and the KitchenAid® Badge, a symbol of uncompromised quality.

In-Door-Ice® System Adds interior room in the refrigerator with an ice bin that mounts on the inside left door of the refrigerator, keeping it out of the refrigerator compartment and allowing for extra shelf space.

LED Lighting Uses less energy than incandescent bulbs. Multiple lights are purposefully placed throughout the refrigerator and freezer, making it easy to find items at a glance.

Adjustable Spill Resistant Shelves Prevents messes from spilling over into other parts of the refrigerator. In place of a lip that can trap foods, the shelf edges are nano-etched with a finely texture surface that contains spills and lets you use the whole shelf from edge-to-edge.

Exterior and Ice and Water Dispenser Provides freshly filtered, great tasting water and ice that can be conveniently found right in the refrigerator door.

Clear Door Bins with Metallic Accents Allow you to see labels right through the bins, helping you keep condiments and other items organized. Each bin is removable, making it easy to pull out, chop up and store an amazingly fresh produce, and simply slide back into the fridge.

Measured Water Fill Displays and automatically dispenses water in ounces, cups, or liters. It can be programmed to pour a measured amount, helping make food prep easier. It can even be set up to fill essential items on a daily basis like a coffee pot or a water bottle.

Features

  • Preserva® Food Care System
  • Counter-Depth
  • Professionally-Inspired Design
  • In-Door-Ice® System
  • LED Lighting
  • Adjustable Spill Resistant Shelves
  • Exterior and Ice and Water Dispenser
  • Clear Door Bins with Metallic Accents
  • Measured Water Fill
Filter Details
Fresh Flow Air Filter Yes
Water Filter Indicator/Reset No
Produce Preserver Yes
Water Filter Location Interior
Description
Type of Refrigerator Side-by-Side
Appearance
Door Finish Smooth
Door Style Flat
Handle Type Reach-Through Handle
Handle Material Metal
Hidden Hinge Yes
LCD Touch Screen No
Handle Color Stainless Steel
Cabinet Finish Smooth
Reversible Door No
GDS
isBaseUnit true
GPC Code 10003695
isConsumerUnit true
IsInvoiceUnit true
IsOrderableUnit true
Product Type EA
UDEX 1101290375
Freezer Compartment
Door Type Pull-Out
Shelves 1 Fixed Full-Width Glass , 3 Adjustable Full-Width Glass
Freezer Drawer/Basket 1 Full Width Upper Plastic , 1 Full Width Lower Plastic
Light LED
Door Bins 3 Fixed Full-Width
EndecaProps
ProductOutletCategories Refrigerators
Refinement KAD
Adjustable Spill Resistant Glass Shelves Adjustable Spill Resistant Glass Shelves
Preserva Food Care System Preserva Food Care System
Produce Preserver Produce Preserver
LED Lighting LED Lighting
Certifications
Prop 65 CALIFORNIA RESIDENTS ONLY - WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov
Energy Star® Qualified No
ADA Compliant Yes
Controls
Door Ajar/Open Alarm Yes
Air Filter Indicator/Reset No
Automatic Defrost Yes
Sabbath Mode Yes
Control Lockout Yes
Compatibility
Works With No
Connectivity No
Refinements
Features Preserva Food Care System , Measured Water Fill , Exterior Ice and Water Dispenser , ADA Compliant
Dimensions
Gross Weight 281.000 lbs
Freezer Details
Door Type Pull-Out
Freezer Number of Shelves 4
Filters
Water Filter Part Number EDR1RXD1
Configuration and Overview
UL UL
Counter Depth Yes
CEE Tier Not Rated
ADA Compliant Yes
Number of Doors 2
Dimensions
Cutout Height 69-3/8 in
Refrigerator Volume 12.87 cu. ft.
Cutout Width 36.0 in
Capacity 19-17/20
Depth 29-3/4 in
Cabinet Width 35-1/2 in
Height 69.0 in
Depth Closed Including Handles 29-3/4 in
Height To Top Of Cabinet 68-7/8 in
Freezer Volume 6.98 cu. ft.
Width 35-1/2 in
Cutout Depth 24-3/8 in
Depth Closed Excluding Handles 27-1/2 in
Depth With Door Open 90 Degree 45-7/8 in
Depth Excluding Doors 24-1/2 in
Height To Top Of Door Hinge 69.0 in
Exterior
Handle Color Stainless Steel
Door Finish Smooth
Door Color Stainless Steel
Icemaker
Icemaker Factory Installed
Configuration
Installation Configuration Freestanding
Icemaker Details
Icemaker Location Freezer
Icemaker Factory Installed
Dispenser Details
Types of Ice Crushed/Cubed
Dispenser Type Exterior Ice and Water
Dispenser Options Filtered Water , Measured/Metered Fill , Control/Child Lock
Refrigerator Details
Deli Drawer No
Humidity-Controlled Drawers 2 Full-Width
Pantry Drawer No
Number of Interior Shelves 4
Non Climate Control Drawers 1 Full Width
Supplementary Containers No
Lighting LED
Electrical Requirements
Hz
Volts

Quick Specs


  • Appearance

  • Type: Refrigerator
  • Style: Freestanding
  • Has Freezer: Yes
  • Configuration: Side By Side

  • Dimensions

  • Width: 35 1/2"
  • Height: 69"
  • Depth: 29 3/4"

  • Features

  • Energy Star Rated: No

  • Capacity

  • Refrigerator Size: 19.9 (cu. ft.)
  • Icemaker: Yes
  • Dispenser: Yes
  • Counter Depth: Yes
  • WiFi Connected: No

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy and expensive. You probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

3.4 out of 5

58% of reviewers recommend this product.

3 Stars

Poor ice maker

usimport 7/26/2019

In most respects this refrigerator is very good but it is spoiled by an intermittent ice maker. Despite several attempts to adjust temperatures, thoroughly clean out and dry the ice box, the ice freezes into a lump and the ice dispenser motor cannot function. We have been giving it as much of a chance as possible but now are reluctantly referring back to our seller for necessary service. Very disappointing.
Originally posted on Kitchenaid.com

No, I do not recommend this product

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5 Stars

Fantastic Fridge

Yabb 7/22/2019

This counter depth fridge looks and works great in our newly remodeled kitchen. We love the operation of the dispenser.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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5 Stars

Customer service

Pauliedura 7/19/2019

I bought all new appliances all Kitchen aid and they are awesome. Had a problem with the refrigerator leaking so it was replaced. I am doing another remodel and will purchase Kitchen aid again since they stand up for their products
Originally posted on Kitchenaid.com

Yes, I recommend this product

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5 Stars

Fits a tight space

Colorado Mom 6/25/2019

We purchased this refrigerator 6 months ago as it was the only one that fit a tight space against a wall in our kitchen. The doors open flush with the side. Also, my previous refrigerator from another manufacturer had a spot where items would freeze in the refrigerator compartment. Not with this one. I love the counter depth as well. The inside is roomy and I love the exterior water and ice dispenser. Works well.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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1 Stars

Frige had to be returned; USD 200 spoilt food

PSR/GD 6/23/2019

First attempt went badly wrong; frige did not cool. Dealer had to replace. with delivery delays USD 200 spoilt food. Very weary now; interior trays feel flimsy, not like quality product. Hope compressor is better
Originally posted on Kitchenaid.com

No, I do not recommend this product

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5 Stars

Looks good and functions well!

KarenS18 6/20/2019

You can never go wrong with a kitchen aid appliance
Originally posted on Kitchenaid.com

Yes, I recommend this product

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3 Stars

Meehh

rosmsp 6/13/2019

It looks like million bucks, but the shelving can't be adjusted to more than two settings, which makes the use very limited. The inserts in the door are cheaply made, and the top insert for the eggs has fallen out twice when we closed it, breaking all the eggs. It's on us that we didn't check these things out more thoroughly in the store, but we trusted that Kitchen Aid is a higher quality product, it just isn't. Not buying that brand again.
Originally posted on Kitchenaid.com

No, I do not recommend this product

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4 Stars

Love the ice maker

Melissajb 6/10/2019

This replaced a very old fridge. It is not very big but it was perfect for the spot we had most are much taller and would not work in our kitchen. It looks really good and the ice maker is really nice. We have a GE profile in another house which did cost more quite a few years ago that is far superior in quality of workmanship but broke within two years. This may not look as well built but I am hoping it will last longer.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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3 Stars

poor design

allad11 5/30/2019

I am not happy with the depth of this fridge. i feel that the design should have been smarter.
Originally posted on Kitchenaid.com

No, I do not recommend this product

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5 Stars

Great Refrigerator

Travise 5/29/2019

I bought my KitchenAid Refrigerator this past December (2018) and love it! Just wish it had more door shelves on the door.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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5 Stars

Works great!

Joanierdh 5/27/2019

Love the counter depth and ice/water dispenser feature!
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Looks great in kitchen

AnnL 5/24/2019

Bought this recently, size and layout works well. Live water and ice maker
Originally posted on Kitchenaid.com

Yes, I recommend this product

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4 Stars

Nice refrigerator

Bob Bon 5/15/2019

We now get our ice from our new one. The ice was smoother and larger on our old one. We still use some ice from the old one.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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5 Stars

good for my needs

mooney baby 5/10/2019

It was a good choice. There are a lot out there to choose from.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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5 Stars

Just what I needed

Jean13 4/25/2019

Original item dead on delivery but replacement is all it should be
Originally posted on Kitchenaid.com

Yes, I recommend this product

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5 Stars

Beautiful quality appliance

Elle60 4/25/2019

I bought this refrigerator two months ago to replace an outdated one, so since it had cabinetry surrounding it, it had to be these exact dimensions. What an amazing difference this high quality, gorgeously designed appliance adds to my kitchen!
Originally posted on Kitchenaid.com

Yes, I recommend this product

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1 Stars

another sucker

sucker 4/3/2019

A premium price for a junk fridge. You would have a new piece of junk if you didn't purchase a service plan. I will never purchase a kitchen aid product again. Ripped off for over $2 grand. Thanks Home Depot!
Originally posted on Kitchenaid.com

No, I do not recommend this product

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5 Stars

A top performer

JohnnyZee 3/30/2019

Been using the fridge for about month and it has performed excellently Quiet very good capacity and attractive looking
Originally posted on Kitchenaid.com

Yes, I recommend this product

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5 Stars

Exactly what we needed!

Happy Customer 2019 3/28/2019

I wanted side by side and this fit in the allotted space. We love this product! The lighting is beautiful. My mom came to visit and kept opening it saying "wow, this is so bright." I love I can take out the ice bucket and there is a built in filter system. I couldn't be happier!
Originally posted on Kitchenaid.com

Yes, I recommend this product

 Incentivized Review

3 Stars

Good refrigerator with one exception

Willie-Y 3/19/2019

This refrigerator was delivered earlier this month. We like the features and the appearance. However the freezer door does not close properly and was not able to be fixed after 2 attempts. A replacement refrigerator of the exact type has been ordered.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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5 Stars

Great fridge!

Na2019 3/7/2019

Love this fridge! The counter depth is a great feature. The inside is roomy. Really like that the freezer has the ice container in the door and not taking room on the shelf.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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4 Stars

Nice interior

rmgwales 3/5/2019

I bought this about a 2 weeks ago. It appears to be good quality. Rebate came very quickly.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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5 Stars

Small but mighty!

GrandmaForever 2/28/2019

We were concerned when we downsized to this counter depth 20 cubic ft. KitchenAid. We'd always had a huge refrigerator when our kids were home and were used to the space we thought it had. However, we've discovered this smaller model is engineered so efficiently it offers us similar usable space! The shelves are squared so nicely there is no wasted space for jars, bottles, etc. The cooling system for the crisping and thawing drawers work perfectly and keep everything fresh and yummy. If the water/ice system were quieter, it would be the perfect refrigerator, unfortunately it is really loud when the water fills and ice is being made.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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2 Stars

Very nice

qyst 2/19/2019

I am happy with the refrigerator. I had an identical one that failed in a little over 1 year, after the purchase. I am delighted that Kitchen replaced it. In fact, I am very grateful. I am a bit disappointed that there is no way to determine the actual refrigerator/freezer temperature. I also feel that the filters require replacement too frequently. I bought it, in particular, for the size, as it needed to fit in-between cabinets. Otherwise, I might have purchased a different refrigerator. Please know, however, that I am quite happy with Kitchen Aid replacing my refrigerator.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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5 Stars

Perfect fit

Eliz77 2/18/2019

This refrigerator is the perfect fit for the space, I love the water and ice dispenser on the door and I love that the water filter is accessible to change. Additionally, I love the wine rack in the refrigerator.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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5 Stars

VERY SATISFIED CUSTOMER

NEAL 1960 2/15/2019

SORRY TO REAR THE NEGATIVE REVIEWS ON THE KITCHENAID REFRIDERATOR. MY KITCHENAID SIDE BY SIDE HAS NOT GIVEN ME ANY PROBLEMS SINCE I PURCHASED IT IN 1999. O NLY THING I DO IS WATER FILTER REPLACMENTS. VERY SATISFIED WITH IT AND ALL THE REST OF THE KITCHENAID PRODUCTS IN MY KITCHEN. THAT YOU KITCHENAID!
Originally posted on Kitchenaid.com

Yes, I recommend this product

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4 Stars

KitchenAid - 20 Cu. Ft. Counter Depth Side-by-Side

took a long time 2/14/2019

ice machine is great and lights up! unhappy with shelf quality, other models appear to have stronger support parts.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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3 Stars

Satisfactory performance so far

redwoodlover 2/14/2019

Interior features are poorly designed. Ice misses glasses and taking it out of the door is inconvenient. Choice of shelf arrangements is very limited. I basically bought yur refrigerator because it exactly fit the opening between my kitchen cabinets, Capacity is less than my old refrigerator although the exterior dimensions are the same.
Originally posted on Kitchenaid.com

No, I do not recommend this product

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5 Stars

love the look, love the function

Clissy 2/10/2019

I got this beautiful fridge as one of 4 new KitchenAid appliances. I opened this beautiful fridge and just knew I had to have it. I also bought a gas 5 burner stove, dishwasher and chimney hood., It has all of the features I wanted and more. The digital temperature control is great! The handles are an artform!
Originally posted on Kitchenaid.com

Yes, I recommend this product

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5 Stars

like thru the door features

bertnsandra 2/6/2019

purchased a couple of months ago and works great and looks good in Kitchen
Originally posted on Kitchenaid.com

Yes, I recommend this product

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5 Stars

perfect size for us

Marse 2/5/2019

I bought this Counter-depth because I have a small galley kitchen. Most refrigerators are too big and pull out freezer would interfere with kitchen traffic. The drawers are not very deep, but they provide plenty of room for a couple to store everything. I would have liked to have had glass shelves. I also wanted the ice and water spout OUTSIDE. I don't like opening the door to fill up my glass. it seems a waste of energy so this design is better for us.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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1 Stars

Terrible product

Charleen 2/4/2019

My fridge is not even two years old and the top drawer has already fallen apart. The drawers are flimsy and cheap. I called to see if the drawer is under warranty of course it's not. So, I had to spend 138.00 for a new one. I definietly do not reccomend this fridge at all. My GE lasted over 20 years. Terrible product and not worth the money. If I could give it zero stars I would.
Originally posted on Kitchenaid.com

No, I do not recommend this product

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3 Stars

Question for KitchenAid?

BraveDave 2/3/2019

These reviews are terrible. This fridge is the right size and has the look we want... has KitchenAid done anything to improve the quality and engineering? Would you extend the warranty protection for a new buyer?
Originally posted on Kitchenaid.com

No, I do not recommend this product

4 Stars

Excellent after replacement

Jpwk 2/2/2019

This unit came dead out of the box - a faulty compressor we were told. Following replacement of the entire item, it is working very well
Originally posted on Kitchenaid.com

Yes, I recommend this product

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5 Stars

Best refrigerator I have ever owned

MCBR 1/14/2019

I have had the refrigerator for two months. I could not be happier!
Originally posted on Kitchenaid.com

Yes, I recommend this product

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5 Stars

Perfect size looks great

P Dean 1/4/2019

The perfect size for our kitchen Beautifull and great quality!
Originally posted on Kitchenaid.com

Yes, I recommend this product

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1 Stars

Very disappointed

Michele1 12/30/2018

I'm extremely upset about my kitchenaid refrigerator. First one was delivered scratched up. Second one they brought the sensors was bad the freezer would freezer frost and the refrigerator would freeze our food. They came to fix it on Thursday and now the water dispenser is leaking
Originally posted on Kitchenaid.com

No, I do not recommend this product

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4 Stars

Extends the life of produce.

LindaO 12/29/2018

Hadn't realized how poorly my old KitchenAid Refrigerator was functioning, no comparison to the new. Vegetables and cheeses have a much longer storage life in the new frig. Ice component however prefer the old appliance, just all round better ice and did not spew all over when dispensed. Also since there is room for more shelves feel they should have been included as I had to purchase a large and small shelf to up the capacity and they were quite expensive!
Originally posted on Kitchenaid.com

Yes, I recommend this product

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1 Stars

Disappointing

Disappointed Consumer2 12/4/2018

Product worked fine for the first 2 years. After that the refrigerator stopped holding temperature. Kitchenaid said refrigerator was working properly but still not holding temperature. Had to buy another refrigerator. Would not recommend this or any Kitchenaid product.
Originally posted on Kitchenaid.com

No, I do not recommend this product

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2 Stars

Dent already on refrigerator door

Was happpy 11/16/2018

Not yet installed and dent on refrigerator door. Bought and shipped end of Sept 2018. Having cabinets made to surround new KitchenAiid rfrigerator model KRF505ESS 26 Cuft Sxs and Micro Combo Covection 27" Oven. Our 21 year old built in refrigerator could not be fixed anymore and had to be replaced. To continue the entegrety of our designer kitchen, we decided to replace it and the oven with new KitchenAid technology. The refrigerator is plugged into the new space while the new cabinets are being made. It is beautiful and spacious, but somehow was dinged yesterday. What can we do to fix the dent??/
Originally posted on Kitchenaid.com

No, I do not recommend this product

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5 Stars

Beautiful refrigerator

Cheryl 55 11/1/2018

I'm extremely happy with this refrigerator. I do need to add an additional door shelf though.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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1 Stars

Terrible Product

Ryan81 10/18/2018

I would not recommend this refrigerator. I purchased this unit in April 2017. Just after the one year warranty expired (May 2018), the water dispenser and ice maker stopped working. Now just a few months later, the fridge side has stopped cooling properly. It is not able to maintain a temperate below 50. Ice constantly builds up on the fridge side behind the bottom drawers. No matter how many times you thaw the ice, it always comes back. This unit is less than 18 months old and it has been nothing but headache.
Originally posted on Kitchenaid.com

No, I do not recommend this product

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1 Stars

Total Rip-Off

debralee16 10/7/2018

After purchasing the refrigerator the ice maker quit after only a couple days over one year. We were not at home and came back to a puddle of water that had been seeping out of the front of the ice/water dispenser all weekend! This of course ruined the beautiful wood floor below and left a stream line down the front of the stainless steel I was told they could do nothing after calling Home Depot where I purchased it and was told I had to call the KitchenAid people. KitchenAid told me it was just would cost about $500 to replace it. Seriously I spent $3000 on the stupid thing just a year prior and it should have worked longer than that!! The other huge complaint with this unit is that it is impossible to clean. All my other appliances are stainless steel Thermador and they clean up easily. I personally think it is the quality of the stainless steel and the KitchenAid is inferior in more ways than one! I will never purchase another KitchenAid appliance again.
Originally posted on Kitchenaid.com

No, I do not recommend this product

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4 Stars

Good features

Sajjaf 10/2/2018

It came with the new home purchased from Pulte Homes
Originally posted on Kitchenaid.com

Yes, I recommend this product

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1 Stars

Run for the hills

Memezoomzoom 9/13/2018

I bought this fridge in 2016, door doesn't shut right, ice maker has had to be repaired twice, now the fridge side is not defrosting and not cooling due to the frost. In order to use it I have to defrost it every couple of days. I can't do this as we are not at home often due to travel for work. I would love to upload a photo I took but that won't work either, arrrrgggggg!
Originally posted on Kitchenaid.com

No, I do not recommend this product

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1 Stars

Horrible...stay away from this refrigerator

J from Long Island 9/8/2018

We have an older model of this refrigerator. It was purchased in 2015, and we are on our 6th major breakdown. At first it was every year, now it's every 2-3 months. It looses cooling in the refrigerator section, supposedly due to the dual evaporator system. It is under warranty from an independent contractor, and so far I cannot get anyone to take real responsibility for this lemon, having contacted KitchenAid several times. I spend $2,300++ for the unit, and I am now forced to turn it off after each service to manually defrost it. I've lost countless dollars in food and am tired of having to live out of a cooler with ice each time it breaks down. Stay away from any similar model and perhaps stay away from KitchenAid in general.
Originally posted on Kitchenaid.com

No, I do not recommend this product

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3 Stars

Nice crisper, very little space in fridge.

Jebers 9/5/2018

I wanted a counter depth fridge with ice dispenser. This is what fit in my existing space. Once I load in my condiments I have pretty much no room for any food. Wish I had investigated other options. The crisper keeps food fresh for much longer than previous GE. That's a plus.
Originally posted on Kitchenaid.com

No, I do not recommend this product

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5 Stars

Ample room in refrigerator

shadow cat 9/4/2018

Refrigerator and freezer has ample room for storage of the variety of items that we use. Ice and water dispenser work great.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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4 Stars

Reliable, quiet, convenient

Bewildered 9/3/2018

We're a month in to our new fridge and are very happy with it. It's very quiet, both the fridge and the freezer are holding their recommended temps very well (checked with a thermometer), good lighting, shelves and drawers well thought-out. The non-smudgy stainless looks great. It wasn't the least expensive option out there, but we're happy with it. I'm reserving the fifth star to award after it lasts 20+ years like the last one, but all good so far.
Originally posted on Kitchenaid.com

Yes, I recommend this product

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1 Stars

ABSOLUTELY not!!

Stephaine Walters 8/29/2018

We've had this model for a little over a year & a half...for some reason every once in a while it shuts off, where I have to literally unplug it and plug it back in. I've contacted customer service twice, they sent a repair man once (who never showed up) after calling around I was told it may be the compressor. Now it's not staying cold at all, to the point items in my freezer are unthawing! It makes ABSOLUTELY no sense and to be told that there is nothing that can be done because it is out side of the 1 year warranty, is absolutely absurd...especially when the repair man you sent couldn't fix the problem! Imagine the mess in my refrigerator after being away for 2 days. Kitchenaid this is not how you treat your customers, I am completely disappointed in the brand!
Originally posted on Kitchenaid.com

No, I do not recommend this product

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